Privacy Policy

Introduction

At Chicken Road 2, we are committed to protecting the privacy and personal data of all users who access and use our online gambling and casino platform, chicken-road2.eu. We recognize the importance of safeguarding your personal information and ensuring transparency regarding how your data is collected, used, and shared. This Privacy Policy outlines our practices in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), and demonstrates our dedication to maintaining the highest standards of privacy and security for our players. By using our website and services, you acknowledge and agree to the terms set forth in this Privacy Policy.

Data Controller Information

Chicken Road 2 is the data controller responsible for determining the purposes and means of processing your personal data in connection with your use of chicken-road2.eu. As the data controller, we are committed to upholding your privacy rights and ensuring compliance with all relevant data protection regulations. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our dedicated privacy team using the contact details provided on our website.

Types of Data We Collect

We collect a variety of data to provide a secure and personalized gaming experience. The types of data we collect include:

• Personal Data: – Full name – Date of birth – Email address – Telephone number – Residential address – Government-issued identification (for age and identity verification)
• Technical Data: – Internet Protocol (IP) address – Device type, operating system, and browser information – Access times and dates – Referring website addresses – Cookies and similar tracking technologies
• Gaming Data: – Account registration details – Game play history and betting activity – Transaction records, including deposits and withdrawals – Responsible gambling limits and self-exclusion status – Communication records with customer support

We may also collect additional information as required by applicable laws and regulations governing the online gambling industry.

How We Collect Data

We collect your data through several methods to ensure accuracy and compliance:

Direct Collection:

• When you register for an account or update your profile
• When you participate in games, promotions, or surveys
• When you contact our customer support team

Automated Collection:

• Through cookies and similar technologies that track your interactions with our website
• By logging technical data such as IP addresses and device information when you access our services
• Using analytics tools to monitor website performance and user behavior

Third-Party Sources:

• Verification and fraud prevention partners
• Payment service providers
• Marketing affiliates and advertising networks
• Regulatory authorities, as required for compliance

All data collection methods are designed to ensure the integrity and security of your personal information.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on specific legal bases as required by the GDPR:

• Provision of Services: To create and manage your account, facilitate participation in games, process payments, and deliver customer support. The legal basis is the performance of a contract with you.
• Legal Compliance: To comply with statutory obligations, such as anti-money laundering (AML), know-your-customer (KYC), responsible gambling, and age verification requirements. The legal basis is compliance with legal obligations.
• Marketing and Promotions: To send you marketing communications, promotional offers, and updates about our services, subject to your consent where required. The legal basis is your explicit consent or our legitimate interests.
• Security and Fraud Prevention: To protect our platform, users, and business from fraudulent activity, abuse, and security threats. The legal basis is our legitimate interests in ensuring the safety and integrity of our services.
• Analytics and Service Improvement: To analyze user behavior, improve our website, and enhance your gaming experience. The legal basis is our legitimate interests in optimizing our services.

How We Use Your Data

Your data is used to facilitate a seamless and secure gaming experience, including:

• Account Management: We use your personal data to register and authenticate your account, manage your profile, and verify your eligibility to use our services.
• Game Provision: Your data enables us to provide access to our games, process bets and wagers, record your gaming activity, and ensure fair play.
• Customer Support: We process your information to respond to inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: With your consent, we may use your contact details to send you newsletters, promotional offers, and information about new games or features. You may opt out of marketing communications at any time.
• Regulatory Compliance: We use your data to fulfill our legal obligations, including identity verification, AML checks, responsible gambling measures, and reporting to regulatory authorities.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Payment Processors: To facilitate deposits, withdrawals, and other financial transactions, we share necessary information with licensed payment service providers.
• Regulatory Authorities: We may disclose data to government agencies, regulators, or law enforcement as required by law or to comply with regulatory obligations.
• Marketing Partners: With your consent, we may share limited data with marketing affiliates and advertising networks to deliver targeted promotions and offers.
• Service Providers: We engage third-party vendors to provide essential services such as IT support, data hosting, analytics, and customer support. These providers are contractually obligated to process your data securely and only as instructed by us.

We do not sell your personal data to third parties. All data sharing is conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Union or the European Economic Area (EEA), including jurisdictions that may not provide the same level of data protection as your home country. When such transfers occur, we implement appropriate safeguards to ensure the security and confidentiality of your data, including:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Transfers to countries recognized as providing an adequate level of data protection by the European Commission

We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Specifically:

• Account Data: Retained for the duration of your account’s active status and for a period thereafter as required by law (typically five years after account closure for regulatory compliance).
• Gaming and Transaction Data: Retained for at least five years to comply with anti-money laundering and responsible gambling regulations.
• Marketing Data: Retained until you withdraw your consent or unsubscribe from communications.
• Technical Data: Retained for a limited period necessary for security, analytics, and service improvement.

Once the retention period expires, your data will be securely deleted or anonymized.

Your Rights Under GDPR

As a user, you have the following rights under the GDPR regarding your personal data:

1. Right of Access: You may request confirmation as to whether we process your data and obtain a copy of your personal data.
2. Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
3. Right to Erasure: You may request the deletion of your data in certain circumstances, such as when it is no longer necessary for the purposes collected.
4. Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller.
5. Right to Restriction of Processing: You may request that we restrict the processing of your data under certain conditions.
6. Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information provided on our website. We will respond to your request in accordance with applicable law.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on chicken-road2.eu. Cookies are small text files stored on your device that help us:

• Remember your preferences and login details
• Analyze website traffic and user behavior
• Personalize content and advertisements
• Ensure the security and integrity of our platform

We use both session and persistent cookies, as well as first-party and third-party cookies for analytics and marketing purposes. You can manage your cookie preferences through your browser settings or via the cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our services.

Data Security Measures

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Multi-factor authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training and strict confidentiality agreements

We continually review and update our security practices to address emerging threats and ensure the ongoing protection of your data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When significant changes are made, we will notify you by posting a prominent notice on our website or by sending you a direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our privacy team using the contact details provided on our website. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or the relevant supervisory authority in your jurisdiction. We are committed to working with you to resolve any concerns regarding your privacy and data protection rights.

Contact Information

Company: Chicken Road 2
Website: chicken-road2.eu
Email: [email protected]